The Pendo alternative that shows you what users ran into

• See what users ran into. Cases come from fixed rules over your events and replays: exceptions, failed requests, dead clicks, rage clicks and dead ends. Sequential counts exactly how many people hit each one.
• The replay behind each drop. Funnels count people through steps in order. Click a drop to see who left, and play their sessions from the moment they left.
• Know which session to watch. Evidence ranks your judged sessions by how much they need a look. Sessions that broke for the person come first, then sessions where the person struggled.
• Pendo accounts fill Workbench › Accounts. Pendo's visitor and account metadata keep working. Pendo's account fills Workbench › Accounts, with the accounts that have problems first.
• Keep your Pendo snippet. Register your Pendo apiKey in Sequential and add one dataHost option to the pendo.initialize call that you already have.
• A check after the release that fixes a problem. Record the release and name the case that it fixes. Sequential then counts the same problem before and after that release. It states what changed, for example Improved or Fixed.

The Pendo install guide says what each part of the Pendo agent does when it sends to Sequential. Read it before you switch.

1. 01

   Register your apiKey

   In Sequential, open Settings, Setup, Pendo, and register the apiKey from your Pendo snippet.

2. 02

   Add dataHost

   Add one option, dataHost, to the pendo.initialize call that you already have. Keep everything else.

3. 03

   Add the recorder line

   For web replay, add the recorder line. The recorder links the replay to your Pendo events through window.pendo, so your events show under the replay, in time order.

4. 04

   Check that events arrive

   Your project's Setup page shows a Pendo line with "receiving" when the first event arrives.

pendo.initialize({
  dataHost: 'https://YOUR_SEQUENTIAL_API_HOST',   // add this line; keep everything else
  visitor: { id: '…' },
  account: { id: '…' }
});
<script src="https://YOUR_SEQUENTIAL_API_HOST/rec/recorder.js/YOUR_REPLAY_INGEST_KEY"></script>

Your coding agent can do the install. Copy one prompt into your coding agent. It adds Sequential to the analytics you already run, runs your build and tests, and lists every file it changed. You read the diff.

• Connect your coding agent. Ask in plain words, and your agent gets the problem, how many people had it and the replays. Your agent files the ticket and opens the pull request in your tools, with only the access that you give it. You review and merge.
• Release check. Record the release that ships a fix with one call from your deploy. The case shows both rates, for example "Before 2026.10.09: 123 of 300 (41%) sessions hit it. After: 10 of 82 (12.2%)."
• Your Questions. You write the questions that Sequential asks about each judged session, such as "Did they send an invite?". You get answers in the words of your product.
• DevTools in each replay. Each web replay can show the console, network requests, JavaScript errors and page speed from the user's browser, in sync with playback.
• Heatmaps. Heatmaps store clicks against the element that people clicked, so the heat stays on that element at any screen width and under privacy masking.
• Changes. Changes is a timeline of what your company changed: releases, product changes, prices, campaigns and incidents. Sequential shows what happened near a change.

Sequential is not affiliated with Pendo. Pendo is a trademark of its owner. Facts about Pendo come from its public pages, checked on 2026-10-22.