Sequential support

Last changed: 9 November 2026.

Write to us

Write to hello@usesequential.com. A person reads every message.

Tell us:

• your organisation and project;
• what you did, what you expected and what happened;
• the time, and the page, session or agent tool that it is about.

Do not send a password, an access token (sq_pat_…) or a two-factor code. We never ask for them.

Find an answer first

• Help: how Sequential works, step by step.
• Troubleshooting: common problems and what to do.
• Limits: the limits of the app, the API and agent connections.
• Connect claude.ai: connect an AI agent to Sequential.

Security problems

To report a security problem, write to security@usesequential.com. See the Vulnerability Disclosure Policy.

Your data

To use your rights over your personal data, write to hello@usesequential.com. See the Privacy Policy.

If you are an end user of a website or app that uses Sequential, contact that website or app first. If you write to us, we send your request to them.